Study on the functioning of the retail electricity markets for consumers in the EU – February 2017

Sector: Behavioural | Competition, Regulation and Business
Client: study-functioning-retail-electricity-markets-consumers-eu-february-2017
Published:
Document type: Report 
Tagged: behavioural and experimental competition consumer behaviour consumer protection energy firm behaviour public policy regulatory economics

The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight into consumers’ experiences in terms of choice, comparability, billing information, and complaint handling.

The study used a range of tools, including regulatory review, consultation with stakeholders, a consumer survey, mystery shopping, and behavioural experiments to ensure robust findings. A detailed description of the methodology can be found in the annexes.

The results of the study informed the Commission’s legislative proposals for the “Clean Energy for All Europeans” package adopted in November 2016.