Publications in: Consumer behaviour and protection

Using Behavioural Science to Drive Behaviour Change in Reducing Risks of STIs – March 2018

Sector:Social care - health interface
Published: March, 2018
Document type:Presentation

Dr Annette Cerulli-Harms spoke at the Public Policy Exchange conference on Student Sexual Health and Well Being on March 8th 2018 about how behavioural economics can be used to change the way we speak about sexual health. Annette explained the relevance of behavioural economics and cognitive biases in the area of public health including sexual […]

Read more

Single Digital Gateway: How EU Could Meet Expectations of Citizens and Businesses? – March 2018

Sector:Consumer protection
Client:european-commission
Published: March, 2018
Document type:Briefing

A briefing by Dr Charlotte Duke for the European Commission on behalf of the Internal Market and Consumer Protection Committee on the European Commission’s proposed regulation for a Single Digital Gateway.

Read more

Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018

Sector:Consumer behaviour and protection
Client:solicitors-regulation-authority-sra
Published: January, 2018
Document type:Report

The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned LE Europe and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]

Read more

Consumer Behaviour Research – December 2017

Sector:Consumer behaviour and protection
Client:the-law-society
Published: December, 2017
Document type:Report

The Law Society commissioned LE Europe to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]

Read more

Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017

Sector:Consumer behaviour and protection
Client:ec-dg-justice-consumers
Published: November, 2017
Document type:Report

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.

Read more

IPID Consumer Testing and Design Work – August 2016

Sector:Consumer behaviour and protection
Client:ipid-consumer-testing-design-work-august-2016
Published: August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

Read more

Understanding Consumer Vulnerability in the EU’s Key Markets – February 2016

Sector:Justice and Legal Affairs
Client:understanding-consumer-vulnerability-in-the-eus-key-markets-february-2016
Published: February, 2016
Document type:Report

This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway

Read more

General Insurance Add-ons: Experimental Consumer Research Report

Sector:Consumer behaviour and protection
Client:Financial Conduct Authority
Published: March, 2014
Document type:Report

Behavioural experiment by LE Europe which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

Read more

Financial Conduct Authority Practical Use of Behavioural Experiments in Financial Regulation – March 2014

Sector:Pricing
Client:Financial Conduct Authority
Published: March, 2014
Document type:

The Financial Conduct Authority finds that behavioural experiments have an important role to play in financial regulation, and often provide insights into the ways markets work that may not be possible otherwise. Download the paper on the practical application of behavioural experiments in financial regulation jointly authored by LE Europe and the FCA.

Read more

Consumer Protection Aspects of Financial Services

Sector:Consumer Finance
Client:European Parliament
Published: February, 2014
Document type:Report

The financial crisis of 2007/2008 has clearly shown that inadequate consumer protection, especially in the US mortgage market, was a major contributor to financial instability. Moreover, many holders of sub-prime mortgages suffered considerable harm as a result of mis-selling or inappropriate selling. However, the USA is not the only country where weak consumer protection resulted […]

Read more