Tag Archives: qualitative analysis

Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018

Sector:Behavioural
Client:solicitors-regulation-authority-sra
Published: January, 2018
Document type:Report

The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned LE Europe and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]

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Consumer Behaviour Research – December 2017

Sector:Behavioural
Client:the-law-society
Published: December, 2017
Document type:Report

The Law Society commissioned LE Europe to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]

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The Economic, Social and Cultural Impact of the University of Birmingham – March 2017

Sector:Education
Client:university-of-birmingham
Published: March, 2017
Document type:Report

LE Europe were commissioned by the University of Birmingham to undertake an analysis of the university’s economic, social and cultural impact. The study considered the economic impact of teaching and learning, research activities, educational exports, as well as the direct, indirect and induced impact generated by the university and its students throughout the local, regional […]

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Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Sector:Education
Client:consumer-vulnerability-across-key-markets-in-the-eu-animated-infographic-november-2016
Published: November, 2016
Document type:Presentation

Following the publication of LE Europes’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

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IPID Consumer Testing and Design Work – August 2016

Sector:Education
Client:ipid-consumer-testing-design-work-august-2016
Published: August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

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Consumer Protection Aspects of Financial Services

Sector:Education
Client:European Parliament
Published: February, 2014
Document type:Report

The financial crisis of 2007/2008 has clearly shown that inadequate consumer protection, especially in the US mortgage market, was a major contributor to financial instability. Moreover, many holders of sub-prime mortgages suffered considerable harm as a result of mis-selling or inappropriate selling. However, the USA is not the only country where weak consumer protection resulted […]

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The Cost of Non-Europe: the Untapped Potential of the European Single Market

Sector:Education
Client:European Commision – Bureau of European Policy Advisors (BEPA)
Published: October, 2013
Document type:Report

While the growth-creating potential of the Single Market has long been recognised, evidence on the remaining untapped potential of the Single Market (where such potential lies, how much additional growth it could deliver, and which policy measures would help unlock it) was largely missing. LE Europe, in association with PwC, were commissioned by the European […]

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The Impact of the EU Financial Transactions Tax on the Real Economy – Analysis of the Impact on Corporate and Sovereign Bonds

Sector:Finance
Client:City of London Corporation
Published: April, 2013
Document type:staff publication

This Financial services and capital markets briefs highlights the significance of the proposed EU financial transactions tax (FTT) to the real economy. The FTT rates are small – 0.1% on equities and bonds and 0.01% on derivatives. However, the associated total tax burden may be significant through a number‐of‐transactions effect (as securities are traded frequently) […]

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The Impact of a Financial Transaction Tax on Corporate and Sovereign Debt

Sector:Finance
Client:City of London Corporation
Published: April, 2013
Document type:Report

Commissioned on behalf of the International Regulatory Strategy Group and authored by LE Europe, this paper examines the impact of the European Commission’s proposed financial transaction tax (FTT) on corporate and sovereign debt markets. The research quantifies the additional cost the FTT is likely to impose on corporates and sovereigns using debt security markets to […]

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Research on EU Product Labelling

Sector:Public Policy
Client:EC DG Energy
Published: December, 2012
Document type:Report

This study by LE Europe, Ipsos MORI and AEA investigated the possibility of creating a product label which provides consumers with information about the environmental lifecycle performance of products (televisions, washing machines and light bulbs). The information may be added to the current EU Energy Efficiency label. Pan-European behavioural experiments  were used in conjunction with […]

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Socio-economic Impacts – Evaluation of Norwegian Space Programs (with PwC)

Sector:Space
Client:Ministry of Trade and Industry (Norway)
Published: July, 2012
Document type:Report

An independent socio-economic impact assessment of Norway’s participation in the European Space Agency (ESA) and National Support Funds. Cost-Benefit Analysis (CBA) was employed based on EC impact assessment guidelines, established economic principles and international best practice (e.g. UK government HM Treasury’s Green Book). Quantified additive benefits comprise wages/salaries (income tax, value added tax, retailer sales […]

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Impacts of AA and DLA on Older People in Wales

Sector:Public Policy
Client:Welsh Assembly Government
Published: November, 2011
Document type:Report

This study draws on official data sources and on stakeholder consultations to review the current take‐up and use of income from two disability related benefits – Attendance Allowance (AA) and Disability Living Allowance (DLA) – and explores links with the demand for social care.  The research then uses this information to develop projections of the […]

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Review of Company Surveys of Consumer Willingness to Pay to Reduce the Impacts of Transmission Infrastructure on Visual Amenity

Sector:Public Policy
Client:Ofgem
Published: October, 2011
Document type:Report

In the context of potential measures to reduce the visual amenity impacts of existing transmission infrastructure, this LE Europe study for Ofgem provides a critical review of willingness to pay evidence provided to Ofgem by the transmission operators. The first step of the review involved determining a current best practice model for WTP studies assessing […]

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Consumer Behaviour in a Digital Environment

Sector:Finance
Client:European Parliament
Published: August, 2011
Document type:Report

In a study for the European Parliament, LE Europe has analysed the extent to which digital opportunities impact on consumer behaviour and the interaction between consumers and businesses. At issue is how consumers benefit from the digital environment and whether and how they change their purchasing strategies. E-developments and firm behaviour that impact on consumer […]

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Review of Respite Care in Wales

Sector:Public Policy
Client:Welsh Assembly Government
Published: March, 2011
Document type:Report

This review for the Welsh Assembly Government presents data on the volume and spend on publicly funded respite care services in Wales for both adults and children/young people, reports on consultations with carers, and makes a number of policy recommendations to the Welsh Assembly Government. The recommendations form the basis of a public consultation by […]

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The Nature and Impact of Hardcore Cartels

Sector:Competition, Regulation and Business
Client:Danish Competition and Consumer Authority
Published: January, 2011
Document type:Report

This study analyses the nature and impact of hardcore cartels and other economic crimes based on a review of relevant academic literature. The study was commissioned by the Danish Competition and Consumer Authority and its findings feed into work being undertaken by a committee set up by the Danish Government with a mandate to assess […]

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The Functioning of Retail Electricity Markets in the European Union

Sector:Public Policy
Client:EC DG SANCO
Published: November, 2010
Document type:Report

LE Europe, in cooperation with Ipsos, IBF Consulting and CRIOC, were commissioned by the EC DG Health and Consumers (SANCO) to examine the functioning of retail electricity markets in the European Union. Based on consumer surveys, stakeholder surveys and mystery shopping exercises carried out in the 27 Member States, the study shows that, although consumers […]

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Fostering Allowances and a Fees Framework for Foster Carers in Wales

Sector:Public Policy
Client:Welsh Assembly Government
Published: October, 2010
Document type:Report

This research, by LE Wales and the Hadley Centre for Adoption and Foster Care Studies, was commissioned by the Welsh Assembly Government. The aim of the research was to provide a more defined methodology to estimate the costs to foster parents of bringing up a fostered child to be used as a basis for setting […]

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Consumer Switching Experimental Economics Research

Sector:Public Policy
Client:Ofcom
Published: September, 2010
Document type:Report

This study completed for Ofcom reports the results of an economic experiment that investigates different features of switching processes for consumers in the market for communication services. The economic experiment tests the impact of two main forms of switching process, Gaining Provider Led Processes (GPLPs) and Losing Provider Led Processes (LPLPs) on a set of […]

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Economic and Social Impact of Software and Software-based Services (SSBS)

Sector:Competition, Regulation and Business
Client:EC DG Information Society
Published: August, 2010
Document type:Report

The study evaluates the potential economic and social impact of software-based services in the EU and identifies the drivers of growth and competitiveness of the sector, the current barriers limiting the sector’s development, the policy actions needed to remove those barriers, and the economic and social impact of such actions.  

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Study on the Economic Benefits of Privacy-enhancing Technologies (PETs)

Sector:Competition, Regulation and Business
Client:EC DG Freedom, Security and Justice
Published: July, 2010
Document type:Report

This report for the European Commission’s DG Freedom, Security and Justice investigates the economic benefits of privacy-enhancing technologies (PETs) for data controllers, with a particular focus on SMEs. Based on consultations with data protection authorities in 12 Member States, as well as on a large-scale survey of businesses and a number of case studies detailing […]

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Innovation in the Water Industry in England and Wales

Sector:Competition, Regulation and Business
Client:Department for the Environment and Rural Affairs
Published: February, 2009
Document type:Report

As part of the independent Cave Review of competition and innovation in water markets, LE Europe undertook a benchmarking exercise of innovation across all water and sewerage companies in England and Wales. The work also provides international comparisons of innovation,, and assesses the barriers to innovation and how these may be addressed.  

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Evaluation of the CAP Policy on Protected Designations of Origin (PDO) and Protected Geographical Indications (PGI)

Sector:Public Policy
Client:EC DG Agriculture
Published: November, 2008
Document type:Report

The study is based on two elements. A descriptive part provides a detailed analysis of the development of the Protected Designations of Origin (PDO) and Protected Geographical Indications (PGI) schemes over the course of the evaluation period, including the regulatory framework and the implementation mechanism underpinning the schemes. The second part of the project focuses […]

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Study on the Role and Regulation of Non-credit Institutions in EU Mortgage Markets

Sector:Finance
Client:EC DG Internal Market
Published: September, 2008
Document type:Report

This study analyses non-credit institutions in EU Member State mortgage markets. The study identifies Member States where non-credit institutions are allowed to provide mortgage credit; provides information on the regulation and supervision of these undertakings; the funding techniques non-credit institutions are allowed to use; the size of the mortgage lending activities of non-credit institutions, both […]

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Increasing Early Settlement Charges for Personal Loans by OTP-Bank Hungary – Abuse of Dominant Position or a Rational Business Response to a Demand Shock

Sector:Competition, Regulation and Business
Client:LE Presentation
Published: November, 2007
Document type:

5th Annual Conference of the Association of Competition Economists (ACE), Toulouse, November 2007.

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IBPT Decision on the Approach to the Regulation of Price Squeeze in Telecommunications Markets

Sector:Competition, Regulation and Business
Client:Institut Belge de Poste et Telecommunications
Published: July, 2007
Document type:Report

LE Europe assisted the Institut Belge de Poste et Telecommunications with the development of IBPT’s guidelines on its approach to the regulation of price squeeze in telecommunications markets. LE, working with legal advisors McDermott Will & Emery/Stanbrook LLP, advised on regulatory practices in other countries, on the appropriate structure of the test and on the […]

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Incentive Proposals for Quality of Service Measures in Finnish Electricity Distribution

Sector:Competition, Regulation and Business
Client:EMV
Published: November, 2006
Document type:Report

This report, prepared for the Energy Market Authority of Finland (EMV) reviews how customer quality of service be regulated and recommends that the regulation include some form of incentives that result in rewards or penalties if measured targets are not met. It also proposes that specific regulations be enacted for separate service categories and reviews […]

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Study on the Economic Impact of Auditors’ Liability Regimes

Sector:Finance
Client:N/A
Published: September, 2006
Document type:Report

This study focuses on the market for statutory audits of large companies in Europe. It reviews first the state of the international market for audit firms in the EU. Next, it examines the insurance market for statutory audits. It then examines the likely short-run and long-run effects of the possible disappearance of one or more of […]

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Calculating the Costs and Profitability of Services in Price Squeeze Investigations

Sector:Competition, Regulation and Business
Client:LE Presentation
Published: July, 2006
Document type:Presentation

IIR conference on Regulatory Cost Accounting & Reporting for Telecoms in Vienna, Austria. July 4, 2006.

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Study on the Returns to Various Types of Investment in Education and Training

Sector:Education
Client:EC DG Education Arts and Culture
Published: December, 2005
Document type:Report

LE Europe were commissioned to undertake a large-scale project for the EU Directorate General for Education, Arts and Culture on the rates of returns to the investment necessary to achieve the Lisbon educational targets using the European Labour Force Survey. The study computed the private and social costs of achieving the Lisbon targets for different […]

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Securities Trading, Clearing, Central Counterparties and Settlement in EU 25 – an Overview of Current Arrangements

Sector:Finance
Client:EC DG Competition
Published: June, 2005
Document type:Report

The report provides a description of the securities trading, clearing and settlement infrastructures of the cash equities and bonds markets in the 25 Member States of the EU (as of March 2005) and an assessment of the nature of the vertical agreements between the trading, clearing and settlement infrastructures.

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A Review of the All-Island Financial Services Sector

Sector:Finance
Client:InterTrade Ireland
Published: November, 2004
Document type:Report

This report for InterTradeIreland provides an analysis of the size, scale, employment and earnings of the sector in Northern Ireland, Ireland, and in the island as a whole. It also assesses the extent of cross-border trade in financial services and the significance of perceived barriers to cross-border trade. Finally, the report examines the options to […]

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Structure and Functioning of the Electricity Market in Belgium in a European Perspective

Sector:Competition, Regulation and Business
Client:CREG
Published: October, 2004
Document type:Report

LE Europe was commissioned by the General Council of the “Commission fédérale de Régulation de l’Electricité et du Gaz” (CREG) to analyse whether, and to what extent, the current federal regulation makes the markets for production, trading and supply of electricity competitive or potentially competitive and, if not, what remedies could be implemented. The report […]

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Assessing the Key Economic Drivers for Change in the Current Business Climate

Sector:Public Policy
Client:LE Presentation
Published: June, 2004
Document type:Presentation

European Outsourcing Association’s Conference. Amsterdam, the Netherlands. June 9-10, 2004.

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A Synthesis of the Mid-term Evaluations of the FIFG 2000-2006

Sector:Public Policy
Client:EC DG Fisheries
Published: March, 2004
Document type:Report

This report for the European Commission – Directorate General For Fisheries summarises and highlights the key findings of 49 mid-term evaluations of the Financial Instrument for Fisheries Guidance 2000-2006. The results of the report were presented at the conference organised by the European Commission “Steering Towards 2007-2013: What Financial Support for the Common Fisheries Policy […]

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Overview of EU25 Securities Trading, Clearing, Central Counterparties, and Securities Settlement

Sector:Finance
Client:EC DG Competition
Published: February, 2004
Document type:Report

The report for the European Commission – DG Competition provides a pan-European overview of trading, clearing and central counterparties, settlement, and custody, of equity, corporate and government bonds, and the related infrastructures (exchanges, clearing institutions and central counterparties, central securities depositories and international central securities depositories at primary level and international central securities depositories and […]

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Study of the Consequences of Further Liberalisation of the Postal Market in Norway

Sector:Competition, Regulation and Business
Client:Norwegian Ministry of Transport and Communications
Published: December, 2003
Document type:Report

This Report for the Norwegian Ministry of Transport and Communications provides consultancy advice on the consequences of further liberalisation of the postal market in Norway. The study evaluates the impact of postal liberalisation, based on qualitative analysis and quantitative modelling. Under each of the models, we assess the impacts on liberation across various scenarios, ranging […]

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Financial Markets and the Funding of Enterprises in the European Union: What Future?

Sector:Finance
Client:European Foundation for the improvement of living and working conditions
Published: July, 2003
Document type:Report

This report uses scenarios to explore the future landscape of the financial services industry in the European Union. The question posed is whether the structure of business finance will shift towards greater reliance on capital markets, equity and bonds, and away from bank finance. After reviewing the key factors that drove change in the nineties, […]

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Comparing the Economic Performance of Family Businesses and Non-family Businesses

Sector:Education
Client:European Foundation for the improvement of living and working conditions
Published: June, 2003
Document type:Report

This report for the European Foundation for the Improvement of Living and Working Conditions reviews the performance of family and non-family businesses. LE’s work surveys the key characteristics of family businesses and examines the empirical evidence comparing performance with non-family businesses. Four themes appear salient in linking the key characteristics with the business performance: ownership […]

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LE Europe Review of European Union Electricity Markets

Sector:Competition, Regulation and Business
Client:ESB
Published: April, 2003
Document type:Report

This study reviews the regulatory regimes in the EU member states and examines how the differences in regulatory policy and openness to investment are likely to have had an impact on new investment.

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Assessment of Restrictions in the Supply of Professional Services

Sector:Competition, Regulation and Business
Client:Irish Competition Authority
Published: March, 2003
Document type:Report

The LE Europe/Indecon report analyses competition and restrictions in eight professions in 3 sectors: engineers and architects, medical practitioners, veterinary surgeons, dentists and optometrists in the medical sector and solicitors and barristers in the legal sector. The report notes that three types of restrictions are common across the eight professions. These are restrictions on entry […]

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Working Conditions in Hotels and Restaurants: National Reports for France, Italy, Portugal and Sweden

Sector:Education
Client:European Foundation for the improvement of living and working conditions
Published: October, 2002
Document type:Report

The reports for European Foundation for the Improving of Living and Working Conditions assess the impact of trends such as globalisation, increased competition and developments in technology, and look at the role of social dialogue in the sectors. They also feature several examples of interesting and innovative practice at local and national level aimed at […]

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Working Conditions in Road Transport: National Reports for France, Italy, Portugal and Sweden

Sector:Education
Client:European Foundation for the improvement of living and working conditions
Published: October, 2002
Document type:Report

The reports for the European Foundation for the Improving of Living and Working Conditions assess the impact of trends such as globalisation, increased competition and developments in technology, and look at the role of social dialogue in the sectors. They also feature several examples of interesting and innovative practice at local and national level aimed […]

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