Publications

Identifying Optimal Policy Making and Legislation – May 2019

Client: European Parliament
Published: May, 2019

This Briefing forms part of a programme of research commissioned by the Internal Market and Consumer Protection Committee of the European Parliament (‘the IMCO Committee’). The research programme has the aim of updating the study undertaken for the IMCO Committee in 2014 on the “Contribution of the Internal Market and Consumer Protection to Growth”. The […]

Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services – April 2019

Client: european-commission-consumers-health-food-executive-agency-chafea
Published: April, 2019

The study looked into the impacts on consumers of practices used by providers of retail financial services when marketing and selling their products online. Moreover, it suggested ways to improve how consumers are informed when looking to obtain financial products, such as consumer credit or bank accounts, on the internet. Some of the main findings: […]

2017/2018 SME Annual Report – SME Growing Beyond Borders – November 2018

Client: ec-dg-growth
Published: November, 2018

The annual report, prepared on a yearly basis as part of the SME Performance Review, provides a synopsis of the size, structure and importance of SMEs to the European economy and an overview of the past and forecasted performance of SMEs from 2008 to 2020. Comparisons with partner countries outside the EU and with the […]

Pre-contractual Information in Retail Energy Markets – Experimental Consumer Research – October 2018

Client: ec-dg-justice-consumers
Published: November, 2018

The European Commission commissioned LE Europe, Deloitte and Ipsos to study pre-contractual information in retail energy markets. The study used desk research, stakeholder consultations, a consumer survey and a behavioural experiment to understand consumers’ decision-making, attitudes and switching behaviour, and how to improve clarity and comparability in energy prices, consumption and contractual information. The study […]

Behavioural Study on Consumers’ Engagement in the Circular Economy – October 2018

Client: european-commission-consumers-health-food-executive-agency-chafea
Published: October, 2018

The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular economy. The study involved several research tasks including a literature review across all EU countries as well as third countries, stakeholder interviews, consumer focus groups in 4 EU countries, an online consumer survey in 12 EU countries and an […]

Online Market Segmentation – Experimental Consumer Research and Economic Valuation – August 2018

Client: ec-dg-justice-consumers
Published: September, 2018

The European Commission commissioned LE Europe, Deloitte and Ipsos to study online personalised pricing and offers and targeted advertising. The study used desk research, stakeholder consultations, mystery shopping, a consumer survey and a behavioural experiment to understand how e-commerce websites use consumers’ personal information, and consumers’ attitudes and behaviour when faced with personalisation online. The […]

The EU Single Market: Impact on Member States – December 2017

Client: american-chamber-of-commerce-to-the-eu-amcham-eu
Published: December, 2017

This study provides up-to-date quantitative assessments of the impact of the Single Market on five broad economic indicators (GDP , household consumption, business investment, employment, and productivity) in each of the Member States, and estimates the impact it could have in future, if integration was deepened by each Member State. The findings highlight that that […]

Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017

Client: ec-dg-justice-consumers
Published: November, 2017

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.