Study on consumers’ decision-making in insurance services: A behavioural economics perspective – November 2017

Sector:
Client: ec-dg-justice-consumers
Published: November, 2017
Document type: Report 
Tagged: 2017 behavioural and experimental consumer behaviour consumer protection EU EC/EEA

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.