Consumer market study on the functioning of legal and commercial guarantees for consumers in the EU – December 2015

Practice Area:
Client: european-commission
Published: December, 2015
Tagged: behavioural and experimental consumer behaviour consumer protection firm behaviour

This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to assess if stepped up enforcement is needed to ensure a more coherent application of the Guarantees Directive, Unfair Commercial Practices Directive and other relevant legislation. The findings will also inform the European Commission Regulatory Fitness and Performance Programme aimed at making EU law simpler and reducing regulatory costs.